Why can’t I connect to the server?

If you get the following error message:

Please check:

  1. Check that you have a working internet connection.
  2. If the server was added manually, go to “Tools – Settings” and the “Servers”:
  3. Doubleclick the server and check that hostname, http-port and the “Use SSL” settings are correct.


  4. If the server is a customer internal server, check with your IT if there is any problems with the server (is it up and running?)
  5. If the server is hosted by 2c8, contact our support.

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