There are several reasons why you may not be able to connect to the server. If you get an error message that says “Could not connect to server”, you should check the following:
- Check your internet connection.
- Make sure the server can be accessed from the network you are on. Maybe you are on a network outside of the organization that your IT does not allow to connect to the server from.
- If you run your own server, you should contact your IT-support so that they can check that the server is running and that everything looks as it should.
If you have further problems after troubleshooting, please contact firstname.lastname@example.org. Our support will probably request your log file, read more about how to get the log file here.
If you get an error message that the username or password is incorrect, you need to contact an administrator with the 2c8 Modeling Tool who can restore your user information. Read more about this here.