FAQ Category: 2c8 Modeling Tool eng

How do I get a test license?

Download the software and install it. At first program start you will have to enter a license key, which you can request by filling out this form.

Where can I find the log file in 2c8 Modeling Tool?

Sometimes our support may ask you for your log file. Go to “Help -Support” in the menu. Click on “Log file” and save it on an appropriate location on your computer. Attach it in an email and send to support@2c8.com

Why can’t I connect to the server?

If you get the following error message: Please check: Check that you have a working internet connection. If the server was added manually, go to “Tools – Settings” and the “Servers”: Doubleclick the server and check that hostname, http-port and the “Use SSL” settings are correct. If the server is a customer internal server, check with your …

Why can’t I connect to the server? Read More »

How do I add a user to the server?

You need to be an administrator user on the server to add another user. Go to “User and Permissions” after you’ve logged in to the server. Click on the title “Server users” and then click on “New user”.

How can I see disabled/inactive users on the server?

Go to “Users and Permissions” and check the box “Show disabled users”. The disabled/inactive users will be shown under “Server users” but they will be grayed out. Read more about how you disable users here.