This course provides the knowledge and tools needed to develop, measure, and manage business processes in a structured and sustainable way. The focus is on two key areas: Process Governance and Process Maturity.
Documenting and mapping processes is only the beginning. The real value comes from actively using processes to improve quality, efficiency, and continuous improvement across the organization.
In this course, you will gain practical knowledge and tools for developing, governing, and managing processes over time. Whether you work in the public sector or in industry, you will learn how well-defined processes contribute to better results, stronger collaboration, and more effective use of resources.
Process Governance
You will learn how processes can be governed and continuously improved to support long-term organizational performance. The course covers topics such as:
- Roles and responsibilities in process work
- Process ownership and governance
- How to organize and drive improvement initiatives
- Methods for identifying, analyzing, and resolving process-related issues
- Creating a culture of continuous improvement
Process Maturity
The second part of the course focuses on how organizations can assess and improve their level of process maturity. You will gain an understanding of:
- What process maturity means
- How process maturity can be assessed and measured
- Benefits and challenges associated with different maturity levels
- Maturity models and assessment tools
- Practical approaches for gradually increasing organizational process maturity
After the Course
Upon completion of the course, you will have a clear understanding of how processes are governed, managed, and continuously developed. You will also be equipped with the knowledge and tools needed to assess and improve process maturity, enabling a more efficient, quality-focused, and customer-oriented organization.
Development Prerequisites
- 2c8 Modeling Tool Level 1
Preparation
- A 2c8 Modeling Tool license must be installed on your computer before the training.
- At least version 2025.1 of 2c8 Modeling Tool must be installed.
Video Duration
55 minutes
You can download the models we use during the course and explore them on your own. How to import the export file will be shown in the section "Preparations".
